IELTS Complaint Letter
Complaint Letters, like the word means, is a letter that shows dissatisfaction about something. It can be a situation, a service or anything in life that the writer feels did not go as expected. However, even when it is a complaint letter, your language should not be rough and your grammar should be standard because this is an exam. You are also expected to use good lexical resources and sentence structures.
The structure of the letter would be:
1. Dear Sir/Madam.
You can give the name if given. Dear Mr. Tom
2. Explanation: You need to clearly state what the complaint is about. 1-2 sentences what you are complaining about
The reason I am writing to you is the poor quality of service …………..
This letter is to express my disappointment in……………
I am writing to express my dissatisfaction with the ... / my concern about/ y disappointment about……….
My intention of writing to you is to state my dissatisfaction about …………….
I am writing to complain about ...
I would like to draw your attention to the poor ........
3. Explain in more detail. You need to make a good explanation of the issue you are complaining about in details. You need to be clear and elaborate. The person you are writing to should be able to clearly understand what you are complaining about.
A- what had happened, what is the problem
On 15th June, 2023, I bought …. From your shop but unfortunately, it did ……………
I hired your company for …… but the service offered was unprofessional and under per.
On 15th June 2023, I booked a suite at your hotel however, when I arrived, the room assigned to me was totally different from what is described on your hotel website.
On 15th June 2023, I came to your company offices but the reception I received was disappointing.
B- what are you unhappy about
It was a very unbearable situation especially that I expected……..
I regret to inform you that your service was below my expectations as much of what was required was not done.
The gadget was faulty and could not function as described.
C- what did you do to resolve the situation
On contact with your company after sales representative, I did not get any reply until now.
When I returned the gadget, the sales person I found on the counter was so rude to me.
D-how do you feel about the problem
I felt greatly disappointed
I could not imagine such a reputable company and was so disappointed.
4. What action you want the person or company to take? What would you like them to do, what will you do? Is there a solution you think can help solve the problem, if so, how?
I do hope I am given a replacement of the gadget or refund.
I will sincerely appreciate it if I am refunded
I do wish you take action and offer me the suite I booked for or make a refund so I can go to another hotel.
I hope my case is resolved amicably or else I will have to contact the authorities.
5. Formal ending, name, signature
I look forward to hearing from you soon
I envisage a quick reply in regard to this problem
Yours sincerely, ... (if you know the name of person you are writing to) That is, if you used Dear Mr. Tom
Yours faithfully, ... (you don't know the name!) If you used Dear Sir/Madam
NOTE: All the above are just examples to help guide you, they are not imperative sentences to be used in your final exam.
SAMPLE TASK AND RESPONSE.
You should spend about 20 minutes on this task.
Your next-door neighbour often listens to loud music late at night. Because of the loud music, you often have problems sleeping.
Write a letter to the authority of the building. In your letter,
describe the situation
explain the problems it is causing you
propose a solution to the problem
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
RESPONSE.
Dear Sir or Madam,
I write to express my anger in regard to my neighbors night life that has caused a lot of inconvenience to my life.
I am a tenant of apartment 590 Calvin Building, Tonkins Street however, my immediate neighbors are nontonal, partying at night almost everyday and playing deafening music all through the night. It would have been bearable if it was only during weekends of holidays, but it has of late become a daily habit. My greatest concern is that me and my family can hardly get sleep. I have two little daughters who need enough rest after school because they have to wake up early for the next day. I tried to talk to my neighbor to amicably solve the issue but my request to lower the music feel on deaf ears.
I therefore write to you to help intervene and get the situation solved. I will not mind if they played their music on weekends or holidays, but it should be low for use to have rest at night.
Waiting for your quick response and intervention in this matter.
Yours faithfully,
Don